CALLING THE SHOTS

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      • Study: Patient Satisfaction Grows with Nurse Staffing

        Published May 15 2018, 05:39 PM by Lippincott Solutions
        • Patient satisfaction
        • patient safety
        • University of Pennsylvania
        • HCAHPS
        • nursing staffing levels
        • University of Penn School of Nursing

        When nurses aren’t available, missed nursing care is common, which feeds patient dissatisfaction.

      • Putting Patients First

        Published Feb 06 2018, 11:14 AM by Lippincott Solutions
        • patient outcomes
        • Patient satisfaction
        • Patient-centered care
        • HCAHPS

        5 Ways Facilities Can Benefit From Patient-Centered Care

      • Connecting through Communication

        Published Oct 31 2017, 05:00 PM by Lippincott Solutions
        • Patient satisfaction
        • nurse-patient communication
        • Patient-centered care
        • HCAHPS

        The ways that nurses communicate with patients impacts quality of care, patient satisfaction, and reimbursement.

      • Decoding Hospital Star Ratings

        Published May 25 2017, 08:00 PM by Lippincott Solutions
        • Hospital Compare
        • Star Ratings
        • CMS
        • Center for Medicare Medicaid Services
        • HCAHPS

        The quality ratings are designed to help consumers compare hospital sites.

      • Honing Your Communication Competency

        Published Jan 23 2017, 07:00 PM by Lippincott Solutions
        • intercollaborative professional practice
        • Care transitions
        • patient handoffs
        • patient advocacy
        • TeamSTEPPS
        • nurse training
        • nurse educator
        • nursing students
        • communication competency
        • HCAHPS

        Why is effective communication between caregivers more crucial than ever? 

      • 6 Tips to Increase Patient Satisfaction

        Published Jan 16 2017, 07:00 PM by Lippincott Solutions
        • Patient satisfaction
        • HCAHPS

        Patient satisfaction isn't always based on nursing care alone.  

      • The Evasive Influence of Nurse-Patient Communication

        Published Jun 22 2016, 08:00 PM by Lippincott Solutions
        • nurse-patient communication
        • HCAHPS
        • Patient satisfaction

        Nurses share practical takeaways from communication training.

      • Convey Compassion for a Better Patient Experience

        Published Mar 24 2016, 08:00 PM by Lippincott Solutions
        • patient empowerment
        • Patient satisfaction
        • Hospital Consumer Assessment of Healthcare Providers and Systems survey
        • compassion
        • HCAHPS
        • patient centered care

        By demonstrating compassion, nurses hold the power to improve HCAHPS scores.  

      • The Value of Education for Patient Outcomes

        Published Oct 19 2015, 08:00 PM by Lippincott Solutions
        • patient safety
        • patient teaching
        • patient education
        • patient engagement
        • improved outcomes
        • outcomes
        • HCAHPS

        Patient education and patient engagement play a crucial role in improving patient outcomes.

      • Using Data to Drive Nursing Quality Improvements

        Published Feb 04 2015, 07:00 PM by Lippincott Solutions
        • Center for Medicare & Medicaid Services
        • NDNQI
        • Affordable Care Act
        • Medicare
        • reimbursement
        • quality
        • CMS
        • HCAHPS

        As initiatives under the Affordable Care Act increasingly tie quality to reimbursement, hospitals are using databases like NDNQI to improve their nursing performance.  

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