CALLING THE SHOTS

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      • Connecting through Communication

        Published Oct 31 2017, 5:00 PM by Lippincott Solutions
        • Patient satisfaction
        • nurse-patient communication
        • Patient-centered care
        • HCAHPS

        The ways that nurses communicate with patients impacts quality of care, patient satisfaction, and reimbursement.

      • 4 Tips for Improving HCAHPS Scores

        Published Aug 14 2017, 8:00 PM by Lippincott Solutions
        • patient education
        • reimbursement
        • Patient satisfaction
        • communication
        • data

        Handicapped by HCAHPS? Learn proven strategies to improve patient satisfaction.  

      • 6 Tips to Increase Patient Satisfaction

        Published Jan 16 2017, 7:00 PM by Lippincott Solutions
        • Patient satisfaction
        • HCAHPS

        Patient satisfaction isn't always based on nursing care alone.  

      • Engaged Leaders Spark Engaged Nurses

        Published Dec 27 2016, 7:00 PM by Lippincott Solutions
        • transformational leadership
        • Nurse leader
        • JONA
        • passive-avoidant
        • Patient satisfaction
        • nurse manager
        • transactional leadership
        • job satisfaction
        • outcomes

        When staff nurses have managers who care, they care, too.

      • Improving Communication Between Nurses and Physicians

        Published Jul 31 2016, 8:00 PM by Lippincott Solutions
        • Nurse physician relationship
        • EMR
        • patient outcomes
        • communication
        • electronic medical records
        • TJC
        • interdisciplinary communication
        • Patient satisfaction
        • The Joint Commission

        How can nurses and doctors improve their working relationships?  

      • HCAHPS Turns 10

        Published Jun 30 2016, 8:00 PM by Lippincott Solutions
        • Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
        • reimbursement
        • Centers for Medicare & Medicaid Services
        • Patient satisfaction

        A broad view of the most influential patient survey of the past decade. 

      • The Evasive Influence of Nurse-Patient Communication

        Published Jun 22 2016, 8:00 PM by Lippincott Solutions
        • nurse-patient communication
        • HCAHPS
        • Patient satisfaction

        Nurses share practical takeaways from communication training.

      • Convey Compassion for a Better Patient Experience

        Published Mar 24 2016, 8:00 PM by Lippincott Solutions
        • patient empowerment
        • Patient satisfaction
        • Hospital Consumer Assessment of Healthcare Providers and Systems survey
        • compassion
        • HCAHPS
        • patient centered care

        By demonstrating compassion, nurses hold the power to improve HCAHPS scores.  

      • Why it’s Vital to Standardize Nursing Bedside Care

        Published Oct 28 2015, 8:00 PM by Lippincott Solutions
        • improvement in health care
        • Health care quality
        • health care improvement
        • healthcare improvement
        • health care safety
        • nurse-to-nurse bedside
        • bedside report
        • shift handover
        • medication errors
        • patient safety
        • Patient satisfaction
        • Communication errors
        • patient handover
        • nurse satisfaction healthcare quality

        And why it’s dangerous not to. 

      • How Lean Principles Revived an Ailing Emergency Department

        Published Oct 12 2015, 8:00 PM by Lippincott Solutions
        • management
        • emergency department
        • Lean
        • Patient satisfaction
        • Lean Six Sigma

        By adopting a Lean management philosophy, one emergency department cut waste, enhanced efficiency, and transformed the atmosphere for patients and staff.